Case Studies

Take a look a just a few of the many clients that we supported in with learning and development.

Silverburn Care Home

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Case Study: Empowering Silverburn Care Home Staff with Advanced Carer Practitioner Training

Client: Silverburn Care Home

Challenge:
Silverburn Care Home approached Dignity Healthcare Training seeking specialised training to support their staff in achieving the skills and knowledge required to practice at Advanced Carer Practitioner level. This was a critical step for the care home to enhance the quality of care provided to their residents and ensure staff were confident in delivering advanced clinical support.

The organisation identified the need for a comprehensive program that covered a range of advanced care practices, including emergency response, clinical procedures, and the management of complex health needs.

Key challenges included:

Staff requiring formal training in advanced clinical skills.
The need for hands-on practice to build confidence and competence.
A focus on equipping caregivers with the ability to provide high-quality care aligned with modern healthcare standards.

Silverburn Care Home sought a provider capable of delivering an intensive and tailored program to meet these objectives.

Our Approach:

With the Dignity Hub we developed and delivered a 5-day Advanced Care Practitioner course, tailored specifically to the needs of Silverburn Care Home. The program combined theoretical knowledge, practical demonstrations, and hands-on learning, online webinars covering a broad range of advanced care topics.

Consultation and Customisation:
- We worked closely with Silverburn Care Home’s management team to understand their goals and the specific skill gaps among their staff.
- Based on this, we designed a 5-day program that included a combination of emergency response training, clinical skills, and care procedures tailored to their working environment.
Training Content:
The course was structured to provide a comprehensive learning experience, covering the following modules:
- Emergency First Aid at Work: Teaching staff how to manage medical emergencies, including CPR, choking, and injury response.
- Dysphagia: Equipping caregivers with skills to identify and manage swallowing difficulties, ensuring resident safety during meals.
- Stoma Care: Training in the care and maintenance of stomas, promoting comfort and dignity for residents.
- Enteral Feeding: Hands-on practice in administering nutrition via feeding tubes, ensuring proper technique and safety.
- Male and Female Catheterisation: Detailed instruction and practice in catheter care, including insertion and maintenance.
- Administration of Insulin: Teaching staff how to administer insulin safely and manage residents with diabetes.
- Blood Sugar Monitoring: Practical training in using glucometers to monitor and manage blood sugar levels.
- Clinical Observations - NEWS 2: Training caregivers to use the National Early Warning Score (NEWS 2) system for assessing and responding to residents' clinical conditions.
Delivery of the Training:
- The course was delivered by our expert trainers over five days, combining interactive presentations, group discussions, and hands-on practice and online webinars.
- Participants practiced advanced clinical procedures using our training manikins and medical equipment to replicate real-life scenarios in a safe learning environment.
- Emphasis was placed on building confidence, ensuring staff felt fully prepared to apply their skills in their daily roles.
Post-Training Support:
- Each participant received detailed course materials and quick-reference guides to support ongoing learning.
- Follow-up support was offered to answer questions and provide additional guidance as needed.

Outcome:

The Advanced Care Practitioner training had a transformative impact on Silverburn Care Home’s team:

Staff gained critical skills and knowledge to perform advanced clinical tasks confidently and competently.
The organisation saw an immediate improvement in the quality of care provided to residents, particularly those with complex health needs.
Caregivers reported a 100% increase in confidence in their ability to manage advanced care responsibilities.
Management highlighted the course’s role in fostering a sense of professional growth and empowerment among their team.

One participant shared, “This training was invaluable. It gave me the knowledge and hands-on experience I needed to feel confident in providing advanced care. I now feel equipped to handle a wide range of clinical tasks with precision and care.”

Conclusion:

Dignity Hub’s tailored 5-day Advanced Care Practitioner course enabled Silverburn Care Home to up skill their team, ensuring they could deliver exceptional care aligned with modern healthcare standards. By addressing both theoretical and practical needs, we empowered caregivers to excel in their roles and improve outcomes for residents.

"The Advanced Care Practitioner course boosted my confidence in handling complex care tasks like catheterisation and insulin administration, and I now feel fully prepared for any situation."

"The course was incredibly practical, with hands-on training that made the clinical procedures, such as enteral feeding and emergency first aid, easy to learn and apply."

"This training has transformed our approach to care, providing us with the skills and knowledge needed to deliver a higher standard of service to our residents."

H1 Healthcare

Case Study: Transforming Nurse Competency with Bespoke Training Solutions

Client: Healthcare Organisation H1

Challenge:
H1, a leading healthcare organisation, approached Dignity Healthcare Training seeking support to up skill their nursing staff in two critical areas: I.V. cannulation and venous blood sampling.

The company recognised the need to enhance their nurses' practical skills to improve patient care, reduce reliance on external resources, and ensure their team was confident and competent in performing these essential procedures.

The nurses faced several challenges:

A lack of formal training in I.V. cannulation and blood sampling.
Limited opportunities to practice these skills in a controlled environment.
A need for clear understanding of anatomy, physiology, and clinical procedures related to these tasks.

H1 required a training provider capable of delivering a tailored, hands-on program to address these gaps effectively.

Our Approach:

At Dignity Healthcare training, we pride ourselves on delivering customised training solutions designed to meet the specific needs of our clients. For H1, we developed a bespoke program that combined theoretical knowledge, practical demonstrations, and hands-on practice.

Consultation and Needs Assessment:
- We collaborated closely with H1’s management team to understand their objectives, the skill levels of their nurses, and their operational constraints.
- Based on this, we crafted a one-day intensive training course focusing on anatomy and physiology, clinical techniques, and safe practice guidelines for I.V. cannulation and venous blood sampling.
Customising the Training Content:
- Our team tailored the course to include real-world scenarios that aligned with H1’s clinical environment.
- We incorporated interactive learning materials and provided practical sessions using our advanced training manikins for a safe and realistic experience.
Delivery of the Training:
- On the scheduled day, our expert trainers delivered the course on-site, ensuring it was engaging, supportive, and informative.
- The nurses gained a thorough understanding of the relevant anatomy and physiology, learned step-by-step clinical procedures, and practiced their skills repeatedly on manikins under close supervision.
Post-Training Confidence Building:
- We ensured each participant received individual feedback, guidance, and encouragement throughout the session.
- By the end of the day, the group was equipped with the knowledge, skills, and confidence needed to perform I.V. cannulation and blood sampling independently.

Outcome:
The training session was a resounding success. H1's nursing team expressed high levels of satisfaction with the course, particularly appreciating the practical focus and personalised support.

Nurses reported a 90% increase in confidence when performing these procedures.
The organisation reduced its reliance on external providers, saving time and resources.

One nurse shared, "This course was exactly what we needed! The hands-on practice and supportive guidance gave me the confidence to perform these tasks in real-world situations."

Conclusion:

Dignity Hub’s bespoke training solutions enabled H1 to achieve its goal of up skilling their nursing staff while fostering a culture of learning and professional growth. By addressing their unique needs, we helped the organisation deliver better patient outcomes and enhance their operational capabilities.

Chioma. I

"Attended a training today was trained by Shona I must say that all the trainings today was detailed practically and I understood virtually everything she thought. I liked the way she explained everything.

Cheers 🥂 to her. "

Alan. A

"Thank you. Training was informative and easily understood. Excellent"

Ohirein

"The trainer was good and calm, explained well various concepts in manual handling tasks and how to use hoist. The training was fun and educative"

Homecare Scotland

Case Study: Equipping Homecare Scotland with Essential BLS and Moving & Handling Skills for Complex Care

Client: Homecare Scotland

Challenge:

Homecare Scotland, a trusted provider of specialised care services, sought Dignity Healthcare Training expertise to deliver training in Basic Life Support (BLS) and Moving & Handling for their team. Their goal was to ensure caregivers were equipped to handle both emergencies and the physical demands of caring for clients with complex needs.

The organisation faced several challenges:

Staff required up-to-date BLS training, including CPR, AED use, and choking management, tailored to the complexities of clients with medical conditions.
Caregivers needed advanced moving and handling techniques to safely assist clients with mobility impairments, ensuring safety for both clients and staff.
A need for hands-on, practical training to build confidence in applying these skills in real-world scenarios.

Homecare Scotland required a comprehensive, customised training program to address these challenges and enhance the quality of care provided by their team.

Our Approach:

We specialiSe in delivering bespoke training solutions that address the unique needs of healthcare providers. For Homecare Scotland, we developed a combined training program in BLS and Moving & Handling, tailored specifically to their operational environment and client base.

Consultation and Needs Assessment:
- We worked closely with Homecare Scotland’s management team to understand their objectives and the specific challenges faced by their caregivers.
- Based on this, we designed a full-day course that incorporated both BLS and Moving & Handling training, ensuring the content was relevant and practical.
Customising the Training Content:
- BLS Training:
  - Covered life-saving techniques, including CPR, AED usage, and choking management, with a focus on emergencies in home care settings.
  - Included tailored scenarios to address challenges such as managing clients with medical devices or limited mobility.
- Moving & Handling Training:
  - Focused on safe techniques for assisting clients with mobility impairments, emphasising client dignity and caregiver safety.
  - Included the use of equipment such as hoists and slings tailored to Homecare Scotland’s care environment.
Delivery of the Training:
- Our expert trainers delivered the program on-site, ensuring it was both engaging and practical.
- Participants practiced BLS techniques on manikins, gaining hands-on experience in CPR, AED usage, and handling choking incidents.
- The Moving & Handling sessions involved demonstrations and hands-on practice with equipment, allowing caregivers to refine their techniques in a safe, supportive environment.
- Real-life scenarios and group discussions encouraged teamwork and problem-solving, ensuring the training was directly applicable to their daily roles.
Post-Training Support:
- Each participant received detailed resources, including quick-reference guides for BLS and Moving & Handling, to reinforce their learning.
- Follow-up support was offered to address any ongoing questions and provide refresher training as needed.

Outcome:

The combined training program had a significant impact on Homecare Scotland’s team:

Caregivers reported a 100% improvement in confidence in managing life-threatening emergencies and safely assisting clients with mobility challenges.
Clients experienced safer, more dignified care, leading to higher satisfaction levels among clients and their families.

One participant shared, “The combination of BLS and Moving & Handling training was exactly what we needed. The hands-on practice gave me the confidence to handle emergencies and safely assist clients with complex needs.”

Homecare Scotland’s management team expressed their satisfaction with the tailored approach, highlighting the improved skill set and morale among their caregivers.

Conclusion:

Our customised training solutions empowered Homecare Scotland’s team with essential skills in both Basic Life Support and Moving & Handling. By focusing on theory, practical application and real-world scenarios, we helped the organisation enhance their care standards and ensure the safety and well-being of both clients and caregivers.

Charley

"Had Manual Handling and Basic Life Support Training with Shona today, fantastic day and learned a lot, thanks again! 5 stars 🌟"

Peace

"Shona was great at the basic life support and manual handling training I had today."

Adele

"The trainer was very knowledgeable and kind, learned some new techniques and was able to take part to practice. Training day was fun and enjoyable."